CONTACT US - Liora Case

Welcome to the official Contact Us page of Liora Case. We highly value every customer’s consultation, feedback, suggestion and after-sales inquiry, and we have established a simple, efficient and professional communication system to ensure that every user can obtain reliable official support. At Liora Case, we adhere to a streamlined and focused customer service model. To avoid scattered information, delayed replies and missed messages caused by multiple communication channels, we do not provide telephone hotlines, social media messaging channels, or other online instant contact methods. All business communications, including pre-sales consultation, order inquiries, product consultation, after-sales service, feedback and suggestions, are uniformly processed through our official dedicated business email. This unified communication method allows our customer service team to systematically sort, record and follow up on every message, ensuring standardized, accurate and effective replies for every customer.

Our exclusive official business email for global customer service is CustomerService@lioracase.com. This email channel serves as the only and official contact window of Liora Case, covering all customer service scenarios throughout the shopping process. Whether you have questions about phone case styles, material features, model compatibility and product parameters before purchasing, need to consult order logistics, delivery time, shipment confirmation and inventory issues after placing an order, or encounter product quality problems, adaptation failures, transportation damage and other after-sales situations, you can send detailed emails through the above address. In addition, we also welcome all customers to send us personalized suggestions, aesthetic trend feedback, style customization demands and product optimization opinions via email. Every message you send will be received and filed by our professional customer service team.

In terms of service efficiency, we provide 24-hour all-day email access service without time limit and offline interruption. No matter which country or region you are in, no matter it is working days, weekends or holidays, you can send emails to consult and feedback at any time. We fully understand that online shopping users may have shopping demands and consultation needs at any time, so we keep the email channel unblocked all year round to ensure that customer demands can be recorded in the first time. Different from limited working-hour customer service of most stores, our 24-hour open email channel completely breaks the restrictions of time and region, bringing maximum convenience to global users.

While supporting all-time contact, we strictly implement an efficient reply mechanism. Our official customer service team promises a standard reply within 2 hours for all valid customer emails. During daily working hours, we will reply to your questions as soon as possible; for messages received in non-working hours and holidays, we will also complete sorting and response within the stipulated 2-hour time limit to avoid long waiting for customers. Our team is professionally trained to accurately respond to various types of consultation problems, including product style introduction, material difference explanation, mobile phone model adaptation guidance, order process inquiry, after-sales processing rules and other professional content, ensuring that every reply is targeted, detailed and practical, and can effectively solve your problems.

To help us serve you better and improve the efficiency of problem solving, we suggest you supplement detailed information when sending emails. For pre-sales consultation, you can clearly describe your favorite phone case style, your mobile phone model and your demand for product functions such as anti-drop, anti-yellowing and hand feel; for order-related inquiries, you can attach your order number, purchase time and relevant demand description; for after-sales feedback, you can describe the product problem in detail and attach corresponding pictures and videos if necessary. Detailed message content can help our customer service staff quickly locate the problem and give you the most accurate and professional reply and solution.

For the purpose of official business filing, enterprise cooperation, commodity docking and offline business inquiries, we hereby announce our official offline physical address. Liora Case Offline Address: No.23, Jixin Second Road, Hengling Village, Shitan Town, Zengcheng District, Guangzhou City, Guangdong Province, China. Postal Code: 511300. This address is our official business operation and warehousing address, which is only used for official business docking, commodity warehousing management and enterprise certification filing. We do not support offline retail, offline picking and offline reception services. All individual customer shopping consultations and after-sales services still need to be completed through our official email channel.

We have always believed that high-quality customer service does not depend on the quantity of communication channels, but on the professionalism, efficiency and sincerity of service. By unifying all customer service businesses into the official email channel, we avoid missing customer information caused by multi-platform dispersion, and realize standardized management of every customer demand. Every email from you will be taken seriously by our team, and we will always maintain a rigorous, patient and professional service attitude to reply to every consultation and solve every problem for you.

In the future, Liora Case will continue to optimize our email customer service system, continuously improve reply efficiency and service professionalism, adhere to the 24-hour unblocked channel and 2-hour fast reply standard, and provide every customer with reliable, convenient and high-quality one-stop customer service support via official email. If you have any needs or questions, please feel free to contact us through our exclusive business email at any time.